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Return Policy

Return Policy

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Except as specified below, Items purchased from Mona Loves Gustav, LLC can be exchanged or returned for a full refund within seven (7) days of purchase. To be eligible for a return or exchange, we require the invoice as proof of purchase and the return of the certificate of authenticity provided with the artwork. In addition, your item must be returned in the same condition that you received it and contained in the original packaging. Refunds will be declined where artwork that is delivered to the purchaser undamaged is returned in damaged condition.

 

Non-Returnable

The following items are non-returnable/refundable:

Gift cards

Sale or discounted items.

Downloadable software products

 

Damaged Items

If you receive a damaged artwork:

  • Take photos of the damage
  • save all packaging materials and documents -- do not throw away
  • contact us immediately/ no later than (24) hours after delivery at mona@monalovesgustav.com
  • we will provide a pre-paid shipping label and guide you through the return process  

 

Exchanges

If you would like to exchange your artwork for a different piece or pieces:

  • contact us at mona@monalovesgustav.com within (7) days of delivery with your choice of artwork(s) for the exchange
  • save all packaging materials and documents -- do not throw away
  • we will provide a pre-paid shipping label and guide you through the return process

 

Refunds
Once your returned artwork  is received and inspected, we will notify you by email whether your refund has been approved. Upon  approval, a credit will automatically be applied to your credit card or original method of payment.

 

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